General service terms & conditions

General Terms & Conditions

The contract terms available here relate to all services excluding website builds and graphic design which have a separate set of terms & conditions.

Definitions
1. References to “we”, “us” and “our” are references to Peardrop Creative Limited registered in England (company registration number 11305187).
1. The terms “you” and “your” refer to any individual, company or business to whom we provide services.
1. In these conditions the following words and expressions shall have the following meanings:
  1. Commencement date – the date we began/begin providing services to you as agreed by both parties;
  1. Contract – any contract between us and you for the supply of services incorporating these conditions;
  1. Domain names – internet addresses which have been registered on your behalf;
  1. Hosting – the making available of your domain name on the internet
  1. Services – the services to be provided by us to you as specified on your invoice
1. A reference to a particular law is a reference to it as it is in force for the time being taking account of any amendment, extension, application or re-enactment and includes any subordinate legislation for the time being in force made under it.
1. Condition headings do not affect the interpretation of these conditions.
1. Any words in the singular include the plural and vice versa.
Application of Conditions
1. Subject to any variation under conditions 2.2 or 2.3, the contract shall be on these conditions to the exclusion of all other terms and conditions (including any terms or conditions which you purport to apply under any order, confirmation of order or other document).
1. Any variation to these conditions and any representations about the services shall have no effect unless expressly agreed in writing and signed by our authorized representative on our behalf. You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of us which is not set out in this contract. Nothing in this condition shall exclude or limit our liability for fraudulent misrepresentation.
1. We reserve the right to alter or amend out terms and conditions by giving you fourteen days’ prior notice by email and by displaying the notice on our website in the Terms and Conditions section. If you do not want to accept any new conditions you must inform us immediately, or within 14 days of the date the terms and conditions were sent to you, by emailing us at acocunts@peardropcreative.co.uk otherwise you will be deemed to have accepted such new conditions.
1. Your request for services from us shall be deemed to be an offer by you to buy the services subject to these conditions.
1. Any date proposed either by us or you for the provision of the services is to be treated as an estimate only and we accept no liability for any failure to meet it due to circumstances out of our control.
1. These terms and conditions may change or be updated from time to time. You will be sent a new copy of the terms and conditions whenever they are updated. The latest version of these terms and conditions will govern any future usage by you of our services.
Contract Period
1. Subject to termination under clauses 9 and 10, this contract shall begin when your services are activated (the commencement date) and shall automatically renew at the end of each billing period.
Your Responsibilities
1. Unless you have a maintenance contract with us that covers back-ups, it is your sole responsibility to make regular back-ups of your data and files used in connection with the services. We are not responsible for your data or files.
1. You agree that you will not:
  1. Perform any action that will reduce performance of our servers to the detriment of other users;
  1. Upload any virus to the website which could infect our server or other equipment;
  1. Upload any material which infringes the intellectual property rights of any other party. We accept no responsibility for your actions in either uploading material to the internet or in your transferral of any material to other websites (or vice versa);
  1. Upload any material which may be considered to be contrary to public decency and morality including but not limited to pornographic, barbaric and overtly tasteless material. We reserve the right to randomly inspect the website and, in the event, that any unauthorised material has been uploaded to that website, we reserve the right to inform the relevant authorities and to terminate this contract forthwith;
  1. Cause or permit or in any way assist in any unauthorised publication or any dissemination of defamatory material or any material which could be considered to be in breach of the civil or criminal laws of England and Wales;
  1. Commit any act whereby access is gained by you to any information or resources of any person, corporate body, partnership, government agency, national institution, charity or recognised organisation without first having obtained authority from those persons or institutions;
  1. Use our servers to send unsolicited or spam email to other internet users regardless of whether we are referred to or not either directly or indirectly in such postings. Failure to meet this obligation would result in the termination of this contract without refund;
  1. Be responsible for any act or omission the result of which would have the effect of bringing us into disrepute.
High Resource Usage Policy
1. While we do not place a limit on the server resources available to you, if at any time your use of our server jeopardizes server performance and resources for other users then we reserve the right to either charge an additional cost to continue to host your site or terminate the contract if an additional price cannot be agreed upon by both parties.
  1. Resources are defined as bandwidth, processor utilization or disk space.
Limitation of Liability
1. The following provisions set out our entire financial liability (including any liability for the acts or omissions of our employees, agents and subcontractors) to you in respect of:
  1. Any breach of these conditions;
  1. Any use made by you of any of our services;
  1. The content of any information placed by you onto our server;
  1. The failure of or any problem experienced by you in the operation of your website;
  1. With regard to any application, receipt of, or failure to receive domain name registration, the registration, renewal, non-registration, non-renewal, suspension, transfer, failure to transfer, operation, delivery, mis-delivery or any and all combinations or for any errors or omissions or any other actions by the registry administrator arising out of or relating to any application, receipt of, or failure to receive a domain registration; and
  1. Any representation, statement or tortious act or omission including negligence arising under or in connection with the contract.
1. All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979) are, to the fullest extent permitted by law, excluded from the contract save that where you are a consumer rather than a business no provision of this clause 6 or these conditions shall affect your rights as a consumer. As the services are normally supplied immediately unless agreed otherwise with us there is not normally an opportunity to cancel under regulation 13 of the Consumer Protection (Distance Selling) regulations 2000.
1. Nothing in these conditions excludes or limits our liability:
  1. For death or personal injury caused by our negligence; or
  1. For any matter which it would be illegal for us to exclude or attempt to exclude its liability; or
  1. For fraud or fraudulent misrepresentation.
1. Subject to conditions 6.2 and 6.3:
  1. Our total liability in contract, tort (including negligence or breach or statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of the contract shall be limited to the initial total amount paid for the services or domain name registration; and
  1. We shall not be liable to you for any; pure economic loss, loss of profit, loss of business, loss of anticipated savings, depletion of goodwill or otherwise. In each case, whether direct, indirect or consequential, or any claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with the contract.
1. Each provision of this condition 6 is to be construed as a separate limitation applying and surviving even if for any reason one or other of the said provisions is held inapplicable or unreasonable.
Indemnity
1. Without prejudice to any other rights or remedie4s which we may have against you, you agree to indemnify and keep us indemnified against:
  1. All costs, claims, demands, liabilities, expenses, damages or losses arising out of or in connection with any breach by you of this contract; and
  1. All costs, claims, demands, liabilities, expenses, damages or losses arising out of any action brought or threatened against us by a third party which is caused by or arises from any action or omission of ours carried out pursuant to your instructions.
Charges and Payment
1. Charges are payable by the due date specified on your invoice. It is a condition of the provision of our services that we receive payment via standing order, bank transfer or direct debit.
1. You may not make payment to us by any other means than those detailed in 8.1 without our prior authority to you in writing.
1. In the event that we agree to accept payment from by any other means than bank transfer, direct debit or standing order, you acknowledge that payment must reach our nominated bank account no later than the invoice due date and arranging this is your sole responsibility.
1. You shall make all payments due under the contract in full without any deduction whether by way of set-off, counterclaim, discount, abatement or otherwise unless you have a valid court order requiring an amount equal to such deduction to be paid by us to you.
1. Without prejudice to our other rights we reserve the right to charge daily interest on all outstanding amounts form the due date until payment is received in full at the rate equal to 5% per annum above the Bank of England base lending rate as current from time to time whether before or after judgement. Interest shall continue to accrue notwithstanding termination of this contract for any cause whatsoever. We reserve the right to claim interest under the Late Payment of Commercial Debts (Interest) Act 1998.
1. Where a retainer is paid by you on a monthly basis, the hours paid for are not to be transferred over to the next billing period if they are not used unless otherwise agreed by us on a month by month basis, any retainer payment made is none refundable if not used within that billing period.
1. Please note that any payment made for hosting, whether annually or monthly, is none refundable once the hosting starts.
Termination of this Contract by Us
1. If you do not pay any charge when due or materially breach this contract in any other way, we reserve the right to terminate this contract immediately without the requirement of prior notification
1. If any sum payable under this contract is still outstanding one month after the invoice becomes due we may, at our absolute discretion, suspend the services.
1. If you still have not paid within 14 days of written notice of suspension of services for none payment, we reserve the right to terminate the contract and delete your files from our server.
1. Should we reasonably deem you a threat to the integrity of our network whether as a result of your actions or threats of such actions or by hostility or due to any other reason which in our considered opinion would be against our business interest then we can terminate this contract without the requirement for prior notification.
1. If you go into liquidation or (in the case of an individual or firm become bankrupt) make a voluntary arrangement or have a receiver or administrator appointed we can terminate this contract immediately without the requirement of prior notification.
1. Termination of this contract by us for any of the above reasons will result in any monies received by us from you being none refundable.
1. Upon termination of this contract you shall nevertheless remain liable for all charges due.
1. On termination of this contract all files held of yours by us will be deleted unless a file management fee has been paid to transfer them to you.
1. Subject to our sole discretion after termination under this clause, if we agree to once again provide services to you there will be an administration charge of £100 payable before services commence.
Termination of the Contract by You
1. You can terminate this contract at any time by giving us at least 30 days notice of your intention to cancel. No refund will be issued if you choose to leave before the end of a billing period.
Force Majeure
1. We are not liable for any breach of this contract if the breach was caused by an act of God, insurrection or civil disorder, war or military operations, terrorism, national or local emergency, protests, riot, civil commotion, acts of omissions of government, highway authority or other competent authority, our compliance with any statutory obligation, industrial disputes of any kind (whether or not involving our employees), fire, lightning, explosion, flood, subsidence, weather of exceptional severity, acts of omission of persons whom we are not responsible (including in particular other service providers), or any other cause whether similar or dissimilar outside our reasonable control provided that, if the event in question continues for a continuous period in excess of 90 day, you shall be entitled to give notice in writing to us to terminate the contract.
Proper Law – this contract is to treated as made in England and Wales according to English and Welsh Law and subject to the jurisdiction of the English and Welsh courts.
Limitation on Assignment
1. You must not assign the benefit of this contract in whole or in part
1. We reserve the right to assign the benefit of this contract by giving prior written notice of any assignment to you.
1. Except with our prior written consent the service shall not be used by or on behalf of any person other than you or a third party specified prior to the commencement of services and no condition shall be enforceable by virtue of the Contracts (Rights of Third Parties) Act.

General Data Protection Contractual Addendum

This Addendum dated 30^th January 2020 (the “Addendum”) amends, with effect from and including 30^th January 2020 (the “Effective Date”), the General Terms and Conditions between Peardrop Creative Limited (registered in England under company number 11305187) and you, (“Controller”) and any other agreements entered into between the parties (the “Agreement”). To the extent this Addendum is not consistent with any terms of the Agreement the terms of this Addendum shall prevail. Other than as indicated herein, capitalized terms and definitions contained herein shall have the same meaning as specified in the Agreement.

BACKGROUND

(A) As of 25 May 2018 the General Data Protection Regulation (EU) 2016/679 (“GDPR”) will apply in the EEA replacing Directive 95/46/EC and its local implementing legislation in the UK, the Data Protection Act 1998 (“DPA 1998”). Accordingly, the parties can no longer rely on compliance with the DPA 1998 in the UK as being sufficient for controlling, processing or protecting data.

(B) In order to comply with its legal and regulatory obligations, the parties wish to update the terms of the Agreement to comply with the GDPR on the terms as set out in this Addendum.

Therefore, the parties, intending to be legally bound, and in consideration of the needs for both parties to comply with their respective obligations under the GDPR, agree that any data controller, processing and protection provisions (and/or any other provisions in the Agreement relating to the DPA 1998) shall, as at the Effective Date, be deleted and the following clause shall be incorporated into the Agreement:

1 DATA PROCESSING

1.1 For the purposes of this Agreement the following defined terms shall have the following meanings:

“Data Protection Law” shall mean (a) Data Protection Act 1998; or (b) from 25th May 2018, the General Data Protection Regulation ((EU) 2016/679 (“GDPR”), read in conjunction with and subject to any applicable UK national legislation that provides for specifications or restrictions of the GDPR’s rules; or (c) from the date of implementation, any applicable legislation that supersedes or replaces the GDPR in the UK or which applies the operation of the GDPR as if the GDPR were part of UK national law, which may include the Data Protection Act 2017;

“personal data”, “controller”, “processor”, “data subject”, and “processing” (and other parts of the verb ‘to process’) shall have the meaning set out in the Data Protection Law.

1.2 Each party shall comply at all times with Data Protection Law and shall not perform its obligations under this Agreement in such a way as to cause the other to breach any of its applicable obligations under Data Protection Law.

1.3 In the context of this Agreement, Peardrop Creative Limited will act as “processor” to the Controller who may act as either “processor” or “controller” with respect to the personal data. Notwithstanding the foregoing, the parties acknowledge that:

1.3.1 where personal data is not accessible to Peardrop Creative Limited it shall not be a Processor, and therefore, in either case, the obligations of clause 1.7 shall not apply to Peardrop Creative Limited.

1.4 The Controller represents and warrants to Peardrop Creative Limited that with respect to any personal data processed pursuant to this Agreement:

1.4.1 all personal data is necessary for the purpose for which it is processed, accurate and up-to-date (and Controller shall at all times comply with Peardrop Creative’s standard acceptable use policy);

1.4.2 taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, the Controller has implemented appropriate technical and organisational measures to ensure a level of security appropriate to the risk to the personal data;

1.4.3 the Controller has obtained all the necessary consents from data subjects to process the personal data and to outsource the processing of any personal data to Peardrop Creative and the Controller covenants that it shall notify Peardrop Creative in writing if there are any material changes to these consents or to the personal data that Peardrop Creative processes under this Agreement; and

1.4.4 it is not aware of any circumstances likely to, and will not instruct Peardrop Creative to process the personal data in a manner that is likely to, give rise to a breach of the Data Protection Law (or any other applicable data protection or privacy laws).

1.5 The Controller acknowledges and agrees that pursuant to its obligation under Article 28(1) of the GDPR to only appoint processors providing sufficient guarantees to implement appropriate technical and organisational measures to meet the requirements of the GDPR, it has assessed Peardrop Creative’s applicable technical and organisational measures and considers them to be sufficient, taking into account the nature, scope, context and purpose of the processing undertaken pursuant to the Agreement.

1.6 Controller acknowledges and agrees that it is responsible for ensuring the compliance of any of its businesses, affiliates or subsidiaries located in a territory outside the EEA with Data Protection Law in relation to transfers of personal data from Peardrop Creative to Controller.

1.7 Where Peardrop Creative processes personal data on behalf of Controller, with respect to such processing, Peardrop Creative shall:

1.7.1 process the personal data only in accordance with the Agreement (as amended by this Addendum) and the documented instructions of the Controller given from time to time. The Controller acknowledges that Peardrop Creative is under no duty to investigate the completeness, accuracy or sufficiency of such instructions and any additional instructions outside the scope of this Agreement (as amended by this Addendum) require prior written approval between Peardrop Creative and Controller (including agreement on any fees payable by Controller to Peardrop Creative for carrying out such instructions);

1.7.2 only permit the personal data to be processed by persons who are bound by enforceable obligations of confidentiality and take steps to ensure such persons only act on Peardrop Creative’s instructions in relation to the processing;

1.7.3 protect the personal data against unauthorised or unlawful processing and against accidental loss, destruction, damage, alteration or disclosure. These measures shall be appropriate to the harm and risk which might result from any unauthorised or unlawful processing, accidental loss, destruction or damage to the personal data and having regard to the nature of the personal data which is to be protected (and the Controller shall notify Peardrop Creative immediately if the nature of such personal data changes in a material way);

1.7.4 remain entitled to appoint third party sub-processors. Where Peardrop Creative appoints a third party sub-processor, it shall, with respect to data protection obligations:

(a) ensure that the third party is subject to, and contractually bound by, at least the same obligations as Peardrop Creative; and

(b) remain fully liable to Controller for all acts and omissions of the third party, and all sub-processors engaged by Peardrop Creative as at the effective date of this Addendum shall be deemed authorized;

1.7.5 in addition to the sub-processors engaged pursuant to paragraph 1.7.4 (above), be entitled to engage additional or replacement sub-processors, subject to:

(a) the provisions of paragraph 1.7.4(a) and 1.7.4(b) being applied; and

(b) Peardrop Creative notifying the Controller of the additional or replacement sub-processor,and where Controller objects to the additional or replacement sub-processor, the parties shall discuss the objection in good faith;

1.7.6 notify Controller without undue delay after becoming aware that it has suffered a personal data breach;

1.7.7 at Controller’s cost and not more than once in any 12 month period permit Controller (subject to reasonable and appropriate confidentiality undertakings), to inspect and audit (during business hours and on reasonable notice) Peardrop Creative’s data processing activities to enable Controller to verify and/or procure that Peardrop Creative is complying with its obligations under clause 1.2. Controller shall ensure that its adheres to any applicable Peardrop Creative site and security policies in the performance of such audit or inspection;

1.7.8 on Controller’s reasonable request and at Controller’s cost, assist Controller to respond to requests from data subjects who are exercising their rights under the Data Protection Law (insofar as it is reasonable for Peardrop Creative to do so);

1.7.9 save where such countries have been deemed by the European Commission to be providing an adequate level of protection pursuant to the relevant provisions of Data Protection Law, not process personal data outside the EEA without the prior written consent of Controller and, where Controller consents to such transfer, to comply with any reasonable instructions notified to Peardrop Creative by it. Notwithstanding the foregoing, Peardrop Creative is expressly permitted to and instructed by Controller that it may transfer personal data to any Peardrop Creative subsidiary and any Peardrop Creative subcontractor, subject to first ensuring that adequate protections are in place to protect the personal data consistent with the requirements of Data Protection Law;

1.7.10 on Controller’s reasonable request and at Controller’s cost, assist (insofar as it is reasonable to do so, taking into account the nature of the information available to the Peardrop Creative and any restrictions on disclosing the information, such as confidentiality) Controller to comply with the Controller’s obligations pursuant to Articles 32-36 of the GDPR (or such corresponding provisions of the Data Protection Law), comprising (if applicable): (a) notifying a supervisory authority that Controller has suffered a personal data breach; (b) communicating a personal data breach to an affected individual; (c) carrying out an impact assessment; and (d) where required under an impact assessment, engaging in prior consultation with a supervisory authority; and

1.7.11 unless applicable law requires otherwise, upon termination of the Agreement delete or return all personal data provided by Controller to Hosting UK (except to the extent this is not reasonably technically possible or prohibited by law).

2 INDEMNITY

2.1 Controller shall indemnify and hold harmless on demand Peardrop Creative for any loss, damage, liabilities, penalties, expenses or fines incurred (whether foreseeable or unforeseeable or direct or indirect) (“Losses”) as a result of:

2.1.1 the Controller breaching its obligations under clause 1 (Data Processing);

2.1.2 any unsuccessful claim by a data subject when such claim holds both Controller and Peardrop Creative as jointly and severally liable under the Data Protection Laws.

2.2 Where under Data Protection Law (including without limitation Article 82 of the GDPR) Peardrop Creative and Controller incur joint and several liability (as Controller and Processor with any other person) and, as such, Peardrop Creative incurs Losses (other than for damage caused by processing where it has not complied with obligations under Data Protection Law specifically directed to Processors or where it has acted outside or contrary to Controller’s lawful instructions under the Agreement), Controller shall indemnify Peardrop Creative on demand against all such Losses, save for such liability as corresponds directly to Hosting UK’s part of the responsibility for the damage caused by Peardrop Creative’s breach of the obligations of Data Protection Law or under this Agreement.

3 LIMITATION OF LIABILITY

3.1 Neither party excludes or limits liability to the other party for any matter for which it would be unlawful for the parties to exclude liability.

3.2 Subject to Clause 3.1, with respect to any claim relating to a breach of Data Protection Law or a breach of this Addendum, Peardrop Creative shall not in any circumstances be liable to the Controller whether in contract, tort (including for negligence and breach of statutory duty howsoever arising), misrepresentation (whether innocent or negligent), restitution or otherwise, for:

3.2.1 any loss (whether direct or indirect) of profits, business, business opportunities, revenue, turnover, reputation or goodwill; and

3.2.2 any loss or corruption (whether direct or indirect) of personal data or information;

3.3 Subject to Clause 3.1, Peardrop Creative’s total aggregate liability to the Controller in contract, tort (including negligence and breach of statutory duty howsoever arising), misrepresentation (whether innocent or negligent), restitution or otherwise, arising in connection with a breach of Data Protection Laws or a breach of this Addendum or any collateral contract shall in all circumstances be limited to the greater of:

3.3.1 the Charges paid or payable by Controller to Peardrop Creative under the relevant Agreement in the Initial Term; or

3.3.2 the total Charges paid or payable by the Controller to Peardrop Creative under the relevant Agreement in the contract year concerned.

4 GOVERNING LAW AND JURISDICTION

This Addendum and any dispute or claim arising out of or in connection with it, or its subject matter or formation (including non-contractual disputes or claims) shall be governed by, and construed in accordance with, the laws of England. The parties agree that the courts of England will have exclusive jurisdiction to settle any dispute (whether contractual or non-contractual) arising from or in connection with the Addendum.

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